Order and delivery information

We want your plants you order to arrive in good, healthy condition. Due to being a small business, increasing shipping costs and complications in shipping vegetative plants, we no longer ship plants. We prefer local pickups and occasionally make regional deliveries in our truck. We also attend a variety of regional plant sales in Pennsylvania and Maryland that are open to the public.

To avoid delays, please order early. The earlier the better. We accept orders of plants in fall for spring delivery in the following year.

On the off chance we do agree to a shipment (case by case basis), all our plant materials are shipped UPS on Monday through Wednesday to avoid sitting over the weekend at shipping terminals. In some circumstances, we will ship dormant plants as there is less stress on the plants if they are not actively growing.

Note: Orders canceled less than 96 hours before delivery/pick-up will be subject to a 20% restocking fee.

How to order native plants

Pick-ups

Orders can be picked up in person. In fact, we prefer that you pick up your plants at our nursery. Please call to make an appointment and get directions so we can plan to be available.

Hours

By appointment only from February through November.

About your order and payment

Prices

Please note any prices listed are subject to change without notice.

Payment

All transactions will be met and on a cash basis, except when prior credit has been established. All bills are due at net 30 days and a 2% charge per month will be assessed on all late bills.

Customers are responsible for incurred collection fees.

Order cancellations

To cancel a plant order, we must receive notifications at least 7 working days before the scheduled shipment date. If your order has been processed but not shipped, your cancelled order is subject to 20% cancellation fee. Sorry. No exceptions will be made. Shipped plant orders cannot be returned.

Order changes

To add to or change a plant order, please inform us at least 7 working days before the scheduled delivery date. This will assure the changes will be made to your order.

Our plant guarantee

All of our plants are guaranteed to be true to name and are native the north-eastern United States.

Claims

Keystone Wildflowers will not be held responsible for the condition of shipments after they leave our premises by carriers other than our own. All such claims must be filed immediately with UPS for their inspection.

For best results, water your plants immediately after receiving, store in a shaded place and transplant plants within 7 days.