Order and delivery information

Normally we ship vegetative plants (those actively growing from late March, depending temperature) through mid June and restart shipping plants in mid-September through early November. Our dormant roots are shipped late winter (February) through early June and again from September through November.

All our plant materials are shipped UPS on Monday through Wednesday to avoid sitting over the weekend at shipping terminals. We also use our truck to make local deliveries. To avoid delays, please order early. The earlier the better. We accept orders of plants in fall for spring shipment. In some circumstances, we will ship dormant plants as there is less stress on the plants if they are not actively growing.

Note: Orders canceled less than 96 hours before delivery/pick-up will be subject to a 20% restocking fee.

How to order native plants

Pick-ups

You may pick up your plants at our nursery, but please call to make an appointment and get directions so we can plan to be available.

Hours

February through November
Monday – Friday, 7am – 5pm
Saturday, 8am – 2pm

About your order and payment

Prices
Please note any prices listed are subject to change without notice.

Payment
All transactions will be met and on a cash basis, except when prior credit has been established. All bills are due at net 30 days and a 2% charge per month will be assessed on all late bills.

Customers are responsible for incurred collection fees.

Order cancellations
To cancel a plant order, we must receive notifications at least 7 working days before the scheduled ship date. If your order has been processed but not shipped, your cancelled order is subject to 20% cancellation fee. Sorry. No exceptions will be made. Shipped plant orders cannot be returned.

Order changes
To add to or change a plant order, please inform customer service at least 7 working days before the scheduled ship date. This will assure the changes will be made to your order.

Our plant guarantee
All of our plants are guaranteed to be true to name and are native the north-eastern United States.

Claims
Keystone Wildflowers will not be held responsible for the condition of shipments after they leave our premises by carriers other than our own. All such claims must be filed immediately with UPS for their inspection.

For best results, water your plants immediately after receiving, store in a shaded place and transplant plants within 7 days.